At Inaaga, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our app and services.
By using the Inaaga app, you agree to the terms of this policy.
1. Information We Collect
When you use the Inaaga app, we may collect the following information:
a. Personal Information
Your full name
Phone number
Email address
Profile photo (optional)
Payment method (card details, wallet info – stored securely)
b. Location Information
Your real-time GPS location (to match you with drivers or riders)
Pick-up and drop-off addresses
c. Device & App Usage Data
Device type and OS
App version and usage patterns
Crash logs or bug reports
IP address and mobile network info
d. Trip Information
Trip history
Fare details
Driver/rider ratings and reviews
2. How We Use Your Information
We use your information to:
Connect you with nearby drivers or riders
Process your ride requests and payments
Improve our services, app performance, and customer experience
Ensure rider and driver safety
Send important notifications or updates
Detect and prevent fraud or misuse of the app
Comply with Nigerian laws and regulations
3. Sharing of Information
We do not sell your personal data.
We may share limited data with:
Drivers/Riders: Only necessary trip info (like name, phone number, pickup location)
Payment Processors: To complete your transactions securely
Law Enforcement: Only when legally required for safety, fraud, or legal matters
Service Providers: To help us operate the app (e.g., analytics or SMS services)
All partners are required to handle your data responsibly.
4. How We Protect Your Information
We use industry-standard encryption to protect sensitive data
Your passwords and payment details are stored securely
We regularly update our systems and monitor for threats
Only authorized staff can access user data under strict controls
5. Your Rights and Choices
You have the right to:
View or update your personal information
Delete your account and associated data
Opt out of non-essential marketing messages
Request a copy of your data (by email)
To make any of these requests, contact us at [email protected]
6. Data Retention
We keep your information only as long as needed:
Active users: Data is kept for as long as your account is active
Inactive users: Some data may be kept for up to 2 years for legal, tax, or safety reasons
7. Children’s Privacy
Inaaga is not intended for users under 18 years old. We do not knowingly collect personal information from minors.
8. Changes to This Policy
We may update this Privacy Policy occasionally. When we do, we’ll notify you in the app or via email.
We encourage you to review this page from time to time.
9. Contact Us
For questions, requests, or complaints regarding your privacy:
Email: [email protected]
Phone: +2349138531551
Website: www.inaaga.ng